Refund Policy for Koryori – Your Authentic Online Korean Food Ordering Experience

Last Updated: December 2023

At Koryori, we are committed to providing you with a seamless and delightful online Korean food ordering experience. We understand that circumstances may arise where you might need to request a refund. Please take a moment to review our refund policy below.

1. Eligibility for Refunds:
– Order Inaccuracies: If you receive an order with incorrect items, please contact us within 24 hours.
– Product Defects: In the rare case of receiving damaged or unsatisfactory food, please inform us promptly with details and relevant photos for proof.
– Delivery Issues: If your order is damaged during delivery and delayed by more than 5 hours, please let us know.

2. How to Request a Refund:
– Via Your Account:
  1. Log in to your Koryori account.
  2. Navigate to the ‘Orders’ section.
  3. Locate the order for which you’re requesting a refund and follow the provided instructions to submit your refund request.
– Via Email:
– Send an email to our customer support team at within 24 hours of receiving your order.
– In the email, include your order number, a detailed description of the issue, and any supporting documentation (photos, etc.).

3. Refund Process:
– We will review your request, whether submitted through your account or via email, and communicate with you promptly.
– If your refund is approved, it will be processed within 10 business days.
– Refunds will be issued to the original payment method or in the form of store credits, based on your preference.

4. Refund Status Updates:
– You can check the status of your refund:
– If initiated through your account:
  1. Log in to your Koryori account.
  2. Navigate to the ‘Orders’ section.
  3. Locate the order for which you have requested a refund. You will find your refund status.
– If initiated via email: Contact our customer support team for updates.

5. Non-Refundable Items:
– Certain items may not be eligible for refunds, including sides, drinks and desserts.

6. Cancellations:
– Orders canceled before preparation may be eligible for a full refund. However, orders already in preparation or completed may not be canceled.

7. Changes to This Policy:
– We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Us:
– If you have any questions or concerns about our refund policy, please contact our customer support team at or 016-01-YORI-01.

Thank you for choosing Koryori for your online Korean food ordering needs. We appreciate your trust and are dedicated to ensuring your satisfaction.

Team Koryori